At TheCookware.store, we are committed to providing high-quality products to our customers. However, if you are not completely satisfied with your purchase, we are here to help. This Refund and Return Policy outlines the process for returning items and receiving refunds.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

  • The product must be returned within 30 days from the date of delivery.
  • The product must be in new, unused condition, with all original packaging, tags, and accessories.
  • Proof of purchase (such as your order number or receipt) must be provided.

2. Non-Returnable Items

Some items are not eligible for return or refund, including:

  • Products marked as non-returnable or final sale.
  • Items that have been used, installed, or altered in any way.
  • Products that are damaged due to misuse, accidents, or improper handling.

3. Process for Returns

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer support team at info@thecookware.store or call us at +923059570989 to inform us about your return request. Please provide your order number, product details, and the reason for your return.
  2. Return Authorization: Once your return request is approved, we will provide you with a Return Authorization (RA) number. This number is necessary to process the return. Returns without an RA number will not be accepted.
  3. Shipping the Item Back: You are responsible for the shipping costs associated with returning the item. We recommend using a trackable shipping service to ensure the product reaches us safely. The return shipping cost is the customer’s responsibility.
  4. Inspection: Once we receive the returned product, we will inspect it to confirm its condition. If the product is found to be in new, unused condition, a refund will be processed.

4. Refunds

  • Once we have received and inspected your returned item, we will notify you of the approval or rejection of your refund.
  • If your return is approved, we will issue a refund to your original payment method. The refund will be processed within 10 business days of receiving the returned item.
  • Please note that shipping charges are non-refundable, unless the return is due to an error on our part (e.g., damaged or incorrect item).

5. Damaged or Defective Products

If you receive a product that is damaged or defective, please contact us immediately. We will arrange for a replacement or offer a full refund, depending on the situation. You may be required to provide photos of the damage or defect to help us process your request more efficiently.

6. Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, you will need to return the original item for a refund and place a new order for the replacement item.

7. Changes to This Refund and Return Policy

We reserve the right to update or modify this Refund and Return Policy at any time. Any changes will be posted on this page with an updated effective date.

8. Contact Us

If you have any questions regarding our Refund and Return Policy or need assistance with a return or refund, please contact us:

Phone: +923059570989
Email: info@thecookware.store